Delivery and Shipping

Mainland England, Wales and Scotland

Parcel deliveries

Parcel delivery

All parcel shipments as standard will be shipped for 3-5 day delivery service from despatch of order by a UK national parcel shipping company.

"Next day" delivery is available at an additional charge but orders must be received by 12 noon to be despatched on the same working day.

Delivery will occur between 9am - 5pm Monday to Friday excluding bank holidays.

"Next day before 10:00am" delivery is available at an additional charge but orders must be received by 11:30 am to be despatched on the same working day.

Saturday delivery is available at an additional charge, but orders must be received by Friday 12 noon, otherwise it will be delivered the following Saturday.

All goods must be checked on arrival and delivery paperwork signed by a responsible person, appointed by the purchaser, unless prior agreement has been made with the delivery company to leave the goods at the property at which point these will be left at the customer's risk.

If the parcel delivery company attempts to deliver and unfortunately there is no one available to accept delivery, the parcel delivery company will leave a card indicating they have tried to deliver. It is your responsibility to arrange another delivery when it is more suitable.

Lead times may extend during busy periods.

Asking your neighbour to accept delivery

If you know you will be away from the property during the day, leave a note for the transport company to deliver next door.

Pallet Deliveries

Parcel shipment

Goods shipped via pallet delivery companies are by their nature larger and heavier. It is important that suitable unloading equipment is made available. It might be possible to arrange a tail lift delivery this must be requested during your shopping cart check out. The normal shipping time is 3-5 days from despatch of order.

Delivery will occur between 9am - 5pm Monday to Friday excluding bank holidays.

The  courier will ring to arrange a delivery day that is acceptable to both parties.

"Next day" delivery is available at an additional charge but orders must be received by 12 noon to be despatched on the same working day.

In the event of a customer agreeing to a delivery and then not being at home during the agreed time period, a redelivery charge per pallet will be made.

Delivery drivers are not expected to manoeuvre the pallet beyond the rear of the vehicle but will always be as helpful as possible where conditions allow.

In the event of a delivery not being possible due to poor access or gravel drive then the delivery will have to be "roadside" (i.e. left as near to the property as possible).

All goods must be checked on arrival and delivery paperwork signed by a responsible person, appointed by the purchaser, unless prior agreement has been made with the delivery company to leave the goods at the property at which point these will be left at the customer's risk.

Any delivery issues must be reported immediately to Euroheat.

In the event of any dispute resulting in the goods being returned to Euroheat, payment will be refunded to the customer less all charges.

Lead times may extend during busy periods.

 

UK offshore and Eire

Parcel Deliveries

Parcel delivery

All parcel shipments as standard will be shipped for 3-7 day delivery service by a UK or International parcel shipping company.

Delivery will occur between 9am - 5pm Monday to Friday excluding bank holidays.

Each delivery requires a signature of receipt to confirm the goods have been delivered. This requires that a responsible person, appointed by the purchaser, is available to confirm delivery.

Pallet Deliveries

Parcel shipment The normal shipping time is 5-10 days.

All other Pallet delivery conditions apply See above.


Before signing for goods

It is very important that you inspect the goods for any possible damage. Even if you suspect the goods might be slightly damaged sign the consignment note as goods received damaged. If you do not do so it will not be possible for the goods to be replaced as you will have confirmed that you received them in good condition.