Customer Reviews by Fuel Type

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Latest Customer Reviews from Euroheat

Read about all of the good things our customers have to say about us, our products and our services.

I must say that you are a jolly helpful lot

Many thanks for your help with my Stanford 50 oil stove. All went well with your instructions which you emailed me; the oil delivery tube was well and truly choked and this seems to have been the source of my problems.  I now have lift-off and I am toasty warm once again. I called Euroheat once before on a technical matter and I must say that you are a jolly helpful lot.  Well done, and keep up the good work! Richard Martin

Such a personal, friendly and efficient response

It is a rare treat these days to deal with a company and get such a personal, friendly and efficient response to a problem. The valve works perfectly and it has saved us upwards of £2,000 for a new boiler. I cannot tell you how grateful we are.

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I would just like to say a big Thank you

I would just like to say a big Thank you for all your help. I will be using Euroheat in future for all our spares etc. as this person was so helpful, and polite, and I will be recommending Euroheat to all family and friends, Thankfully yours,Mrs Avice Gill

You obviously have much experience with these stoves

Thank you so much for replying to me so quickly and your very helpful suggestion, and attachments. You obviously have much experience with these stoves.

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Excellent Service

Just to let you know the parts arrived safely less than 24 hours after your call. I'd also like to tell you that it was a refreshing change to deal with a person who cares. It was such a pleasure dealing with you and if I was still running a business I would be pleased to have you working for me. Good luck for the future, and again many thanks for your excellent service. Clive

Excellent training and your warm hospitality

I just wanted to thank you and Dick for the excellent training and your warm hospitality, my guys really  enjoyed the trip to Euroheat and were really impressed with the company.

Impressed and Reassured

First of all thank you for your hospitality and the “warmth” of your welcome on Friday. It was pleasure to visit Euroheat, see some installations and get an understanding of the size, vibrancy and focus of your organisation. I have to say I came away very impressed and reassured with the competency that is available to us as we head into biomass heating. thanks again and best wishes Tim Tindle Managing Director

Very enjoyable HETAS H004

The HETAS H004 was very enjoyable and informative with the hospitality provided by Euroheat and their staff was excellent. Steve Youd

Excellent Presentation of H006

An excellent presentation, combined with a friendly lecturer who was knowledgeable and gave plenty of examples made the experience very positive. The personal touch provided by Mark when gathering information about HETAS courses from many training centres made me choose Euroheat. David Cherry

Well Presented H006

The H006 course was very well presented with good literature. The facilities are excellent and the comfortable classroom and open space made it even more enjoyable. Furthermore the communication I received from Euroheat was excellent. David Ellison

Excellent Service supplying a replacement glass

I am writing to express my appreciation for the excellent service given in supplying a replacement glass and various seals for my Harmony 5. About a year ago you supplied me with a new igniter. On both occasions, the parts were supplied speedily and efficiently. Thank you again for such excellent service. Yours sincerely M. Milburn

The Natural Heart of Our Home

We are delighted with our Stanford 23 stove. It’s a classic design and an elegant looking centrepiece for our living room that has so far provided over 9 years of highly efficient, trouble-free heat since it was installed back in 2003.

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Harmony stove performed magnificently

Christmas 1997 was very different to any other that I can recall, with strong winds of up to 111 mph recorded at a nearby RNLI station, an electrical power cut that lasted 24hrs starting at 17.30hrs Christmas Eve.My Harmony 1 was the only source of heat for my home, ample supply of boiled water was available from a cast iron kettle that was placed on top of the stove.

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Great knowledge and support

I would like to put on record that my Harmony Stove is now working again thanks to the knowledge and support of your Mr Mike Barber-Starkey.

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Refreshing Change

In this day and age it is such a refreshing change to be able to recommend a firm for excellent service. I cannot thank the after sales and technical team at Euroheat enough.

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Powered Ash Vac

A couple of years ago I purchased one of your powered Ash Vacs model AC013 via your website.  I have been extremely happy indeed with its performance - it’s transformed what was the messy chore of cleaning out our fireplace into a job I can get done in a few minutes, so we now have many more real fires than we used to. Richard Taylor

My Vario Splitting Axe

Being a bit of a traditionalist, and already owning a perfectly serviceable Collins 5 lbs felling axe, I never really saw a need for a splitting axe, that was until I took delivery of my Vario 2.3kg splitting axe.

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Excellent service

What a difference!!! Tightening the backplate did the job. Back to it's best. I forgot how good it is. Many thanks for your help and that of your colleague. Excellent service. Chris Watson

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